Desktop Support Analyst Job at Mroads LLC, Memphis, TN

  • Mroads LLC
  • Memphis, TN

Job Description

Salary: $76,000 - 116,000 per year Requirements:

  • Were looking for a proactive, detail-oriented IT professional.
  • Strong knowledge of Windows, Mac, and iOS operating systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience with MDM tools such as Intune, Jamf, AirWatch, or Workspace ONE UEM.
  • Experience with Active Directory.
Responsibilities:
  • Provide second-level technical support to end users, resolving hardware and software issues promptly.
  • Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
  • Diagnose technical problems and escalate complex issues to senior team leads when needed.
  • Participate in a rotating on-call schedule to address critical issues outside regular business hours.
  • Manage and prioritize support requests in ServiceNow to meet service-level agreements.
  • Deliver professional, clear, positive, and effective customer communication.
  • Help users configure and troubleshoot Microsoft applications and services, including Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, multifactor authentication, and Company Portal.
Technologies:
  • Active Directory
  • Excel
  • Hardware
  • Support
  • ServiceNow
  • SharePoint
  • Windows
  • iOS

More:

Were seeking an IT professional to join our dynamic team in a second-level end-user support role.

last updated 41 week of 2026

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