Job Description

Salary: $63,000 - 103,000 per year Requirements:

• Associate degree in an IT-related field or equivalent experience
• Proficiency in time management and prioritizing tasks
• Advanced English-language skills
• Strong organization and planning skills, including the ability to adapt to changing priorities
• Excellent communication and interpersonal skills
• Self-motivated, with the ability to work effectively in a team and motivate others
• Desired: experience installing, troubleshooting, and supporting hardware and software
• Desired: basic knowledge of smart-hands network configuration
• Desired: Active Directory administration experience
• Desired: experience imaging devices and using deployment servers
• Desired: basic knowledge management skills

• Provide in-person and remote technical support for service requests and incidents involving computer systems, software, hardware, and infrastructure.
• Diagnose, resolve, or route tickets accurately according to documented processes, using internal training, prior knowledge, and sound judgment.
• Administer Active Directory and provide limited support for corporate mobile devices, Mac computers, and hardware.
• Support cloud applications such as Box and Office 365; troubleshoot Cisco VPN connectivity, browsers, printers, and drivers.
• Remediate or minimize antivirus threats and install and configure Adobe products and Check Point endpoint client software.
• Use remote-access tools, imaging and deployment servers, and USB/PXE processes to image and deploy standard devices.
• Manage IT assets, hardware orders, inventory, and equipment lifecycle activities.
• Manage IP telephony devices and deploy, configure, and support standard IP telephony.
• Use ServiceNow for ticket management and maintain documentation and records.
• Support onboarding and training for new hires, conference rooms, meetings, projects, vendors, and end-user equipment moves.
• Coordinate with media, corporate events, IT, and other teams to troubleshoot and resolve meeting technology issues.
• Test, monitor, analyze, diagnose, and resolve performance, technology, and process problems; route issues to the appropriate team or assignment group.
• Support conference-room audio and display equipment.
• Perform smart-hands tasks, including infrastructure cross-connects and cable patching; equipment installation, removal, and relocation; server and network gear reboots; power cycling; and remote console access.
• Provide onsite and offsite technical assistance, escort IT vendors where permitted, and assist with procurement, receipt, and shipping of IT goods and services.
• Handle business information discreetly and maintain confidentiality.
• Manage multiple tasks and adjust priorities as needed.

• Active Directory
• Cloud
• Cisco
• Hardware
• Support
• Mobile
• Network
• Office 365
• ServiceNow
• VPN

More:

We are hiring an IT Desktop Support Technician for a 12-month position based in Hickory, North Carolina. This role provides technical assistance across desktop support, meeting technology, telephony, and hands-on IT infrastructure operations, working with internal teams and vendors. The posting states that only W-2 candidates are eligible; third-party and C2C candidates will not be considered.

last updated 41 week of 2026

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