Position Purpose To greet clients, answer incoming phone calls, help manage instructor schedules, provide general administrative support to the B2R management team, and make outbound sales calls to leads obtained at events (no cold calling). Essential Duties and Responsibilities Specific duties and responsibilities include the following but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned. * To greet clients and prospective clients in a polite and courteous manner * To respond to internal and external phone calls and email * To assist with maintaining the school schedule and make-up lessons * To assist B2R management in the active recruitment and registration of new students, which may include leading facility tours and making outbound sales calls to leads obtained at events * To assist B2R management in customer service calls to aid in client retention * To assist with entering registration and payment information into the B2R contact manager software Knowledge and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to interact effectively with the public * Ability to make a "sales pitch" about our services that you'll be provided training on to help you sell our lessons to leads obtained at events (not cold calling) * Ability to operate basic office equipment (eg: telephones, photocopiers, and computers) * Ability to be physically present at the facility during its hours of operation * Rudimentary knowledge of music and music education * Effective time management and organizational skills * Ability to work effectively with B2R staff and management * Adaptable to changes in the workplace * Ability to pass a background check Education, Work Experience and/or Licensure * High school diploma or GED equivalent required * Working knowledge of Microsoft Office software * Language Skills * Must be proficient English speaking and writing skills * Additional language(s) are a plus Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach. * Ability to lift and move the equipment typically associated with B2R’s day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc. Work Environment The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Basic office environment * Music Studio The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. Bach to Rock reserves the right to modify this job description in its sole discretion. Details: * Compensation begins at $15/hr. * We are looking for someone who can offer at least 2 days a week, possibly covering shifts of other team members when needed.
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